Answers to your Questions


What Shipping Methods Are Available?

Valessence uses USPS for its mail orders using the rates set by USPS, depending on the size of the order. For those who live in the Philadelphia, a personal representative of Valessence will deliver your order of $20.00 or more.

Do You Ship Internationally?

Valessence does not ship outside of the United States.


What Payment Methods Are Accepted?

Valessence accepts all major cards, Visa, Master Card, Discover, etc. We also accept payments via PayPal.

Is Buying On-Line Safe?

Yes and rest assured that Valessence will not share ANY of your personal information with third parties.


How do I place an Order?

You may use the shop page and add items to the cart then proceed to checkout and follow instructions.

How Can I Cancel Or Change My Order?

Orders can be changed or cancelled within 48 hours of the initial order by emailing

Do I need an account to place an order?

Although you do not have to have an account with Valessence, it is suggested that you get on our email list to learn about special sales and upcoming events.

How Do I Track My Order?

Valessence will email you a USPS tracking number once your order has been mailed.

Who should I contact if I have any queries?

Contact You may also inbox at

How Can I Return a Product?

Contact for information regarding returns.

Any unanswered questions? Contact Us at or